Multiple Customer Service Representatives Needed at Greenway Outsourcing
Are you passionate about delivering exceptional customer service? Greenway Outsourcing is looking for multiple Customer Service Representatives to join our team and help us continue providing top-notch service to businesses worldwide.
About Greenway Outsourcing
Greenway Outsourcing is a dynamic and innovative outsourcing firm dedicated to excellence, efficiency, and sustainability. We specialize in enhancing customer experiences and optimizing operational processes for our clients. Our team is our greatest asset, and we foster a collaborative, inclusive, and growth-oriented environment. Join us and make a meaningful impact with your skills and talents.
Position: Multiple Customer Service Representatives
Job Type: Full-time / Part-time (Flexible or specific hours available)
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, chat, and social media in a professional and timely manner.
- Provide accurate, valid, and complete information using the right methods and tools.
- Resolve customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships through open and interactive communication.
- Meet personal/team sales targets and call handling quotas.
- Collaborate with other team members and departments to resolve complex customer issues and improve overall service delivery.
Requirements for Multiple Customer Service Representatives
- Good communication skills
- Attention to detail and a good listener
- Competent technical knowledge
- Ability to honor deadlines
What We Offer
- Competitive salary and performance-based incentives
- Comprehensive training and development programs
- Opportunity for career advancement within a growing company
- Flexible working hours and remote work options
- A supportive and inclusive work environment
How to Apply
If you are interested in joining our team, please submit your resume and a cover letter outlining your qualifications and experience to jobs.greenwayoutsourcing@gmail.com.
At Greenway Outsourcing, your skills and talents will make a meaningful impact. Join us in our mission to enhance customer experiences and optimize operational processes for businesses worldwide.
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