Remote Customer Service Jobs
CrewBloom is seeking a dynamic and results-driven Success Remote Customer Service Expert to join our client’s team. As a Remote Customer Service Expert, you will play a crucial role in expanding the team and driving growth.
Location: Remote
Salary: $30/hr
Job Responsibilities:
- Contact Independent Outside Mortgage Agents (OMAs): Conduct outreach to talented independent outside mortgage agents to invite them to join the network.
- Present Value Proposition: Clearly and effectively communicate the benefits and value of joining the organization.
- Set Appointments: If interest is shown, set appointments with the recruitment specialist to answer questions and initiate the onboarding process.
- Main Goal: Make outbound calls and secure confirmed appointments.
- Maintain Pipeline: Keep track of potential agents who have not yet been reached.
- Follow-Up: Follow up on any past missed opportunities identified by the recruitment specialist.
- Appointment Confirmation: Ensure all appointments are confirmed by text or email at least 1 hour prior to the scheduled time.
- Daily Reporting: Report daily results to the manager, including:
- Number of outbound calls (minimum 60)
- Number of voice-to-voice contacts (approximately 60%)
- Number of appointments made (minimum of 2-4 confirmed daily, 1-2 for each recruitment specialist)
Requirements:
- Excellent Communication Skills: Ability to convey information clearly and effectively.
- Proficiency in MS Excel: Comfortable using MS Excel for data tracking and reporting.
- Outbound Sales or Telemarketing Experience: Previous experience in outbound sales or telemarketing is required.
- Resilience: Ability to handle rejection and overcome objections.
- Independence and Teamwork: Capable of working independently as well as part of a team.
- Goal-oriented and Self-Motivated: Driven by achieving targets and success.
- Working Schedule: 10 AM – 4 PM, Monday – Friday (Toronto Local Time)
System Requirements:
- At least 15mbps for main internet and at least 10mbps for backup.
- A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup.
- Note: Back-ups should still be able to function during power interruptions.
- A webcam.
- Noise-canceling USB headset.
- Quiet, dedicated home office.
Benefits:
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
How to Apply:
Seize this exciting opportunity to join CrewBloom as a Remote Customer Success Specialist. Apply now and start your journey towards a rewarding career with a dynamic team.
Apply Now
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